How to be a considerate buyer

It feels good to get a great deal. This doesn’t necessarily only apply to you as a buyer, however. There are a few things you can do to ensure that the deal is a good experience for both you and the seller.

General

The average value of children’s used items is relatively low. The seller’s profit are in many cases limited and most sellers view the act of selling as putting the items back in rotation, instead of storing or throwing them out. It’s good for the environment and for you as a buyer. This makes it important that the seller’s efforts are not overshadowed by the amount of time it takes to sell an item.

About bidding

Many Reshoppers price their items realistically. Because of this you might want to consider whether or not it’s appropriate to ask the seller to lower their price. If the item is reasonably priced, it’s not necessary to ask the seller for a discount, solely for the sake of getting a discount.

About shipping

Reshopper is a local marketplace where you meet face-to-face instead of mailing items. This is the reason many people are selling their children’s things on Reshopper; it saves time. They don’t expect to be asked if they’re able to ship. So please refrain from asking the seller to ship items.

Questions about the item

You may have a question or two about an item but if you have a lot of questions about it, you should consider whether or not it’s quicker to just swing by and take a look at it.

The deal went wrong

General

As a basic principle Reshopper only conveys the contact between buyers and sellers. Because of this, we don’t meddle with individual deals – or in the case of a deal gone wrong.

Reshopper is based on the idea that buyers and sellers meet to finalize the deal. We therefore strongly recommend that our users meet when closing the deal, in order to avoid misunderstandings about the items appearance, size and condition. That way the buyer can see what the condition of the item is and the seller gets the money right away without the pitfalls of sending items and transferring money to strangers.

We’d like to urge that disagreements between buyers and sellers are discussed privately and to act civil.

I never received the items sent to me

Reshopper is built on the idea that items should not be sent by mail to avoid situations where the item or payment doesn’t reach it’s destination.

However if you still agreed with the seller that the items should be sent and does not arrive, you can do the following:

  1. Contact the seller again and demand the items be sent
  2. If the amount is large enough you can file a report with the police

Transferring money to a stranger is risky. The only way to get money back is to go to court and it is both time consuming and expensive.

We can only strongly recommend that you meet face to face to finalize the deal.

Why is there a limit on how far away I can items for sale

Our vision is to offer a local platform that can be used for buying and selling in your area.

Deals take place face to face and not by sending items. This means that the item has been viewed before the sale, the seller is paid immediately and the buyer avoids the cost of shipping, postage, packaging and money transfer.

Search returns nothing

Assuming you’re in an area with many items, you should keep in mind not to write things such as size or sz in your search. Just write 80 to find all items in size 80. Eg. pants boy 80

If you are looking for a bike you can type bike girl 24″ or bike 16″ to get all bikes for sale near you in 16 inches.

I see new items for sale

Due to sheer volume we can’t control all items that are created. If you see new items for sale that might be okay if the seller has made an mis-purchase, but if the seller systematically tries to sell multiple new items we encourage you to report the item by clicking on the flag that’s located in the item view. If the same item is reported by several users, it will automatically disappear and the seller will be notified.

My location shown on the map is incorrect

The GPS in your phone can be a bit power hungry, which is why we use the last known location stored by your smartphone’s operating system. If your location is shown incorrectly, it’s usually possible to force your smartphone to update the last known location by opening the built-in Maps app on your phone and forcing it to find your current location.

Having done the above you may need to restart the Reshopper app.

I see items for sale not meant for children

Due to sheer volume we can’t control all items that are created. If you see an item that is not for children, we encourage you to report the item by clicking on the flag that’s located in the item. If the same item is reported by several users, it will automatically disappear and the seller will be notified. The seller might appeal and we’ll decide whether or not the item can be published again.

The specified distance on an item does not quite match reality

When the distance of an item is calculated, the calculation is the linear distance – ergo the direct distance between two points.

You can view the route and calculate the exact walking/bike/driving distance by clicking on the item’s address on the map display (if the seller has chosen to show the exact address).